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Project Details

Categories:

Date

2016

Client

Nedap Healthcare

Client URL

//www.carenzorgt.nl/

Project Description

Caren is a software platform by Nedap Healthcare, that supports communication between the professional and informal healthcare network. The implementation of Caren had grown significantly over the last year. However, when looking at actual use, the team responsible for Caren found that some customers were successfully adopting and expanding their use of the service while others would stagnate.

I conducted an online survey and face-to-face interviews to identify initial barriers and best practices that set successful companies apart.