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Let's learn more about people

Maybe you're building a new product or service, or improving an existing one. Maybe you want to know how usable it is, or how interesting, or what you should build first. Just maybe, you're curious about all of these things.

There are some things I can do for you.

Services

UX research strategy

Build your roadmap to a successful product or service by planning at what stages of development you collect feedback and test your ideas.

User profiling

Identify potential users of your product or service and their needs.

UX design review

Fast and efficient. Let a fresh pair of eyes review your designs from your user’s perspective.

Concept testing

Validate your concept with potential users. Fine tune the wow-effect of your proposition.

Usability testing

Ensure that your product or service is usable and delivers an amazing experience that will last in memory.

Do you want to learn more about the people using your product or service? Send me a message and let’s see how we can collaborate.

How I work

LESS PEOPLE, MORE OFTEN

Any test we conduct with users should fit within your sprint planning. By talking to less people, more often your team can remain productive.

COLLABORATION

In the end, research is only useful if it helps you move forward. In my experience you will find the results you’re looking for when you and your team are strongly involved. I can facilitate your involvement and getting your team engaged with end-users.

USABLE RESULTS

No massive reports, but a continuous involvement of you and your team. Together we draw the most important conclusions, assess their impact on development and prioritize next steps.

CONNECT & OBSERVE

I use research methodologies that are based on observation rather than opinion. I mostly conduct qualitative research which not only tells you what people do, but also why.

What others say

Hester is a down-to-earth and easy-going UX researcher with a lot of experience in various domains.

As a design lead, I have worked with Hester on both internal and external projects at Philips Design. Her main tasks were conducting user research, usability testing and participating in workshops.

Hester is always very curious about people. She is interested in the users she interviews, but also Hester has a genuine interest for the motivations of the various stakeholders in the project.
Next to her interest in people, she is always open to try out new technologies and methodologies, whatever fits the project best. This has helped us at various occasions to pick the right method and tool for our needs. Finally, Hester has a very clear style of reporting, communicating and presenting, without judgement or bias but with clear stories and reasoning.

I can highly recommend Hester to be a crucial member in your team!

UX research for Philips Design Mike De Regt, Senior Design Consultant, Healthcare at Philips Design

“Hester helped us setup an intensive usability study. Thanks to her we were able to give our users a determining vote in our selection process for a BI tool. Subsequently, she made a valuable contribution with regard to how to best incorporate the results in the decision making process. This allowed us to make the best choice.”

Comparing the UX of BI tools Rolf van den Bremer, Chapter lead One Analytics, ING

“In 2015 we were developing an innovative service for our clients. Hester helped us validate or hypotheses and test our solutions. What made her unique in doing so was her fast and pragmatic way of working, in comparison with her thoroughness and quality. She knows how to get research done right and is willing to invest in getting there. Next to this, Hester empowers others to perform studies themselves. We have learned a lot about our new services as well as doing research.”

Validating a business support tool Sander Klopper, Product Owner, ING

Clients